Ongo’s 2021/22 Annual Report is live
Performance information and achievements for us for 2021-22 are now available to view in our Annual Report.
Highlights for the year include maintaining their 100% record in completing gas safety checks in our homes, spending over £6million on improving their existing stock and investing over £1million in community projects and initiatives to support local people.
Steve Hepworth, Chief Exec, said: “Over the last 12 months, we’ve seen a lot of positives across the organisation including opening Myos House our Dementia care scheme, investing £1.9million at our Market Hill estate in Scunthorpe to replace roofs and upgrade fire doors and supporting almost 1,000 people with employment support.
“Reflecting back over the last year is a great opportunity to look at what has gone well for us, but also the areas we can improve. By working closely with our tenants, we’re able to understand the areas and services that really matter to them, and how we can be an even better landlord.
“Looking ahead, we will work on our environmental work and how we can do our bit for the planet. A huge focus for us will of course be around the cost of living crisis and how we can best support our tenants through a difficult time.”
We have three key areas of focus – to be a great landlord, to offer quality homes and to create opportunities. We measure our performance in each of these areas to ensure we’re constantly improving and providing the services that are needed in the local area.
Our 2021/22 journey in numbers:
- 27,231 repairs jobs carried out
- 219 new homes
- 116 young people received mentoring
- £667,342 additional external funding secured for community initiatives
- 298 clients received mental health support
- 94% of stage one complaints handled within 10 days
- 100 clients at risk of homelessness supported
To check out the full Annual Report, visit www.ongo.co.uk/annualreports.