Our new five-year Corporate Plan

Created in partnership with tenants, customers and colleagues, feedback sessions and focus groups took place in April 2023, to help shape what the plan should look like and set out to achieve.

The plan has three objectives, to be a great landlord, have a customer focus and be aware of their growth and sustainability as an organisation. 

Being a great landlord focuses on homes being in good repair, safe and secure in clean, well-maintained neighbourhoods, filled with community spirit.  It also sets expectations on communication and keeping people informed.

Being customer focused involves maintaining and enhancing skills of colleagues so they deliver an excellent service. Large investment in local communities and support including employment, training, financial and mental health is also a key area of focus, so that tenants and customers feel empowered and thrive.

To grow and be sustainable will be achieved by investing in homes, along with building and acquiring new ones, ensuring they are fit for purpose and cost effective. It means improving local environments, reducing carbon footprint, and improving financial stability and the governance of the organisation.

Steve Hepworth, Chief Exec said: “This plan sets out our priorities in a timescale that means we can create a real difference, achieve what we set out to, whilst measuring performance to make sure we’re delivering the service our tenants and customers deserve.

“It has been great to see the journey of how it was created with key stakeholders, listening to what matters to them, to now being able to launch it.

“I am wholeheartedly behind the plan. I believe the three key objectives and focus behind each of them are the right ones and I am excited to see the progress and what, together, we achieve over the next five years.

“I’d like to thank everyone that has been and continues to be involved to make it happen.”