At Ongo we take our responsibility of protecting your privacy very seriously. We protect any personal information you give us while you are using our website.
This is information which can be used to identify you. It includes your name, date of birth, email and postal address, telephone number and credit/debit card details.
We collect personal information when we ask you to register for an online account, apply for a job, sign up for training courses or other events, order services or products or otherwise ask you for information about yourself.
How we use your information
We use your information only to provide you with the services or products you have asked us for. We can also use your information to inform you about important changes affecting you as a tenant or customers and, if you agree, as part of our marketing and promotional activities. We sometimes also share your information with our partner service providers who work for us to deliver services to you, such as gas servicing companies.
Ongo is responsible for collecting your personal information. It is not shared with third parties (other than as described above or as required by law) unless you agree.
We reserve the right to share your personal information if we are legally required to do so. This includes providing information for the purposes of preventing and detecting fraud.
Unfortunately, no transmission of information over the Internet is 100% secure and we cannot guarantee the security of such information. Information you transmit to us, is at your own risk. However, we have strict procedures and IT security measures in place to prevent unauthorised access to your data and these are tested on a regular basis.
E-newsletters and marketing
From time to time, we may send you e-newsletters to tell you about important information affecting you as a customer or alerting you to an event or issue you may be interested in. You can unsubscribe to these newsletters by clicking on the ‘unsubscribe’ button which appears at the bottom of the email.
Blogs and comments
The posting of personal information as a comment to an article or as a blog means your information will be publicly accessible and can be viewed and collated by third parties. We are not responsible for the behaviour of any third party or for the publication of any information you have published on our website. We strongly advise you against publishing any personal information, such as full name, age and address.
Accessing your information
You can request access to the information we hold about you at any time by contacting us. There may be a fee to cover our costs.
You can email us at firstname.lastname@example.org or write to us at the address below.