Resident Scrutiny Panel
Do you have some spare time on your hands? Have you thought about volunteering? Do you want to be involved with a panel that really make a difference?
This is a group of residents who carry out detailed investigations into different parts of our services. They look at current procedures, customer satisfaction levels, keep an eye out on what others are doing to share good ideas, and make official suggestions for improvements. They report to the Community Voice group and Executive Management team at Ongo, so they are very influential.
Time commitment – meetings usually last for three hours and the frequency of meetings increases during an investigation. Plus, there is an extra time commitment for personal research (depending on the work involved for each investigation).
We currently have some vacancies on our Resident Scrutiny Panel, who are a group of tenants working together to help make improvements to the services that Ongo Homes provide.
The main role of the panel is to investigate different parts of the business and to challenge and independently check Ongo Homes services as a critical friend.
You will be given the opportunity to develop your knowledge and skills, while having the chance to make a significant difference and the chance to meet new people.
As this is a voluntary role, you will be paid for any expenses incurred while carrying out your role as a member of the panel.
To view the Scrutiny Panel’s most recent reports please click on the links below:
- Heating charges
- Approach to Welfare reform
- Lettable standard for empty homes
- Condition of property
- Property permissions
- Average amount of days to complete standard repairs
- Anti-social behaviour
You can also read the Scrutiny Panel’s Terms of Reference and Working Document which explains more about the group.
