You said, we’re doing
We really value your views as it helps to shape and improve the services you receive from us.
We really value your views as they help to shape and improve the services you receive from us. By listening to you, we gain a better understanding of your needs and what is important to you. This helps to make sure we do things better or carry on doing the things that we are doing well.
Acting on your views is a key part of the Transparency, Influence and Accountability Consumer Standard set out by the Regulator of Social Housing, which is all about making sure that we are open with tenants. It’s also part of how we hope to achieve our Corporate Plan objective of being customer focused.
Improving the service you receive from us
We’re working together to develop a bold new approach to how we deliver our services – from housing management and property allocation to repairs, maintenance, and customer care. This new model is being designed with one clear aim which is to give you a more personalised, visible, and joined up service.
Other ways we are improving the service you receive from us
Actions we’re taking following our Neighbourhood Engagement events
Here are the actions we’ve taken following our Neighbourhood Engagement event in Crosby area, Scunthorpe:
- We’ve shared information with tenants about our services to help them to sustain their tenancy.
- We have identified and are directly working with some tenants to provide extra support.
- We’re looking into using contractors through our Social Value Framework to install a fence or gate as a boundary to the rear of Robinson Close. This will help to restrict access to the area and will help to prevent ASB.
- We’re also looking into using contractors through our Social Value Framework to maintain a disused area which is seeing flytipping.
- An area which contained needles was cleared during the event, and we’re linking in with the Police and Crime Commissioners to highlight this area to local teams.
- We’re working with contractors to install a fixing mount to an external wall to enable a mobility scooter to be secured externally.
- We have contacted tenants who expressed an interest in getting involved with our tenant panels, such as Tenant Inspectors.