You said, we’re doing

Here are the actions we’ve taken following our Neighbourhood Engagement event in Crosby area, Scunthorpe:

• We’ve shared information with tenants about our services to help them to sustain their tenancy.
• We have identified and are directly working with some tenants to provide extra support.
• We have installed a fence as a boundary to the rear of Robinson Close. This will help to restrict access to the area and will help to prevent ASB. A request for a gate installation has been passed to our contractor.
• We’re looking into working on a disused/overgrown area – which is seeing flytipping – as part of our biodiversity project work. If chosen as a priority location, this work would take place in the next financial year. A site visit will take place to assess.
• An area which contained needles was cleared during the event, and we’re linking in with the Police and Crime Commissioners to highlight this area to local teams.
• We have supplied equipment to enable a mobility scooter to be stored safely.
• We have contacted tenants who expressed an interest in getting involved with our tenant panels, such as Tenant Inspectors.

Here are the actions we’ve taken following our Neighbourhood Engagement event in Allenby Close, Lincoln:

• We signposted tenants to information available on the Ongo website and social media around our Skills and Personal Development and tenancy sustainment initiatives.
• We have identified and are directly working with some tenants to provide extra support.
• We reported a repair on behalf of a tenant, with a scheduled visit and completion date the following month.
• We are liaising with local Police Officers to ensure an increased presence in the area.
• We have liaised with the local council to address the boundaries and responsibility of bin stores and fly tipping, which has seen an increased presence from them to help tackle it, and a closer working partnership between us.
• We are looking into the possibility of a play area/safe space for children, following discussions with residents. We will follow this up with the local council and police teams. This is a larger piece of work and we will update when we can.
• We have investigated reports of dog fouling in the area, and now believe this issue has been rectified.
• We will be taking feedback received around information tenants would like to see at the start of their tenancy forward for consideration.
• We have contacted tenants who expressed an interest in getting involved with our tenant panels.
• Our contractors, Ground Control, will be instructed to complete a summer light prune and winter hard prune to overgrown hedges at some properties. A grass cutting schedule is in place and this is meeting our targets. Bush pruning is ongoing.
• New Ongo signage for flat numbers and communal areas has now been installed.
• We have raised a repair to fix a raised manhole cover with rubbish inside.
• New signage identifying bin store numbers is in place, which is hoped to resolve/identify any fly-tipping issues.

Here are the actions we’ve taken following our Neighbourhood Engagement event in Allenby Close, Lincoln:

• We signposted some tenants to information about our Skills and Personal Development and tenancy sustainment initiatives.
• We encouraged residents to report any criminal issues to the police.
• Our Neighbourhoods team are aware of a slip issue caused by trees to the rear of the flats. This is the responsibility of homeowners who own the private land to prune the trees.
• We have liaised with North Lincolnshire Council to advise that residents have informed us that bins are not always being collected.
• We have contacted tenants who expressed an interest in getting involved with our tenant panels.

Here are the actions we’ve taken following our Neighbourhood Engagement event in Chatterton Crescent, Scunthorpe:

• We signposted some tenants to information about our Skills and Personal Development, tenancy sustainment initiatives, and specialist housing facility.
• We have identified and are directly working with some tenants to provide extra support.
• Extra security, lighting, CCTV cameras, fixed signs and notices have since been added across the building.
• We have contacted tenants who expressed an interest in getting involved with our tenant panels.

Here are the actions we’ve taken following our Neighbourhood Engagement event in Lincoln Court, Scunthorpe:

• We are arranging some further communication about heating costs for some residents, and letters have since been delivered.
• We are liaising with some residents about our Skills and Personal Development and tenancy sustainment initiatives.
• We have contacted tenants who expressed an interest in getting involved with our tenant panels.

These actions refer to door-knocking that took place in the following areas during 2025: Salacon Way, Wigmore Court, Weelsby Street, Hamilton Street, Bradman Court, Hilda Street and Calvi Court.

• We provided residents with information about property moves.
• We raised a request to our Neighbourhoods team to trim a hedge more often on Weelsby Street (twice a year) following requests from residents.
• We gave information about occupational therapy referrals to residents.
• We raised a request with our Income team to discuss financial support options with a resident.
• We shared details of potential ASB in some areas with Neighbourhood Officers.
• We’re investigating reports of windows not being cleaned with our contractors.
• We’re liaising with North East Lincolnshire Council to confirm bin provisions in the area, and we requested a black bin for one resident.
• We have contacted tenants who expressed an interest in getting involved with our tenant panels, such as Tenant Inspectors.

These actions refer to door-knocking that took place in the following areas during December 2025: Padstow Walk, Beaford Court, Melbury Walk, and Lynmouth Drive.

• We have raised referrals with our Sustainment Coach, Income, and Skills and Personal Development teams for tenants.
• Neighbourhood Officers are liaising with tenants over some ASB concerns in the area.
• Neighbourhood Officers are looking into bin stores to tackle fly-tipping in the area. Fly-tipping is being reviewed and reported by Ongo colleagues on a weekly basis.
• Neighbourhood Officers are planning two further estate walkabouts during 2026 to record any issues as they occur.
• We have contacted tenants who expressed an interest in getting involved with our tenant panels.

These actions refer to door-knocking that took place in the Market Hill area of Scunthorpe during November 2025.

• Information was given to tenants about fire doors.
• Information was given to tenants about Occupational Health referrals.
• Information was given to tenants about Home Choice Lincs.
• Referrals were made to our Income team to provide assistance around financial support options.
• Tenants were reminded to report ASB, which can be done quickly using the My Home app, or to call the police if there is an immediate threat.
• Tenants were contacted by the Neighbourhood Officer to remind them of the dangers of throwing items out of windows.
• Joint visits have been arranged for the both the police and Safer Neighbourhoods team to visit the area.
• An emergency repair was raised to repair a magnet on a front door.
• Tenants were informed that parking is managed by an external agency.