Free translation support helping more tenants access our services

We’re reminding tenants that free translation and interpreting support is available through our partnership with AA Global, helping make sure everyone can access the support they need, regardless of the language they speak.

We know that for some tenants, language can be a barrier when reporting a repair, asking for advice or getting in touch about their home. That’s why we work with AA Global to provide professional interpreting and translation services free of charge.

The service gives tenants access to support in a wide range of languages, making it easier for them to communicate with us and understand important information about their tenancy.

The reminder comes as we continue our commitment to making our services as accessible as possible and ensuring all tenants can get the help they need when they need it.

Bethany Matthews, Contact Centre Manager said: “Everyone should feel able to contact us and access our services with confidence. Our partnership with AA Global helps remove language barriers and means tenants can get support in their preferred language free of charge.

“We’d encourage any tenant who needs interpreting or translation support to let us know when they get in touch, so we can arrange this through AA Global.”

As part of its social value commitment, AA Global also provides free document translation for tenants, helping them better understand important information about their home and tenancy.

For more information about the service, visit our website or speak to a member of the team.