Property Services Panel

Volunteers are involved to ensure that our property services meet the needs of its customers. When required the panel can invite tenants to the meetings to share their customer experience on work recently carried out to their home and panel members are also given the same opportunity.

They help to influence the improvements to the repairs service and monitor the performance and delivery of the service. They monitor the out-of-hours service and repair priorities, suggesting any improvements that may be required.

The panel has influenced changes in the categories and timescales for repairs and future performance reporting.

The panel meetings take place for two hours every three months.

Check out the panel’s Terms of Reference here.