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What can I use My Home for?

My Home has everything you need to manage your tenancy.

All you need to get started is:

  • Your email address
  • Your tenancy number or postcode
  • Your date of birth
What are the benefits?

Rental agreement

  • Check your rent balance and make payments
  • Download a copy of your rent statement

Manage repairs

  • Book in, track and reschedule repairs for your home with an appointment to suit you
  • Receive updates on your repairs or view your repair history

Get help

  • Set up a direct debit and get help to manage your money
  • Get in touch with our Customer Engagement Team and find out more about our tenant representative groups

Get more from Ongo

  • Find a job and get in touch with Ongo Recruitment
  • Get answers to questions about your tenancy, update your personal details and submit requests for home alterations

All you need to get started is:

  • Your email address
  • Your tenancy number or postcode
  • Your date of birth
What are the benefits?

Book a repair in minutes

Report and schedule a repair at a time that suits you using 'Report a repair'. If you do need to speak with us, you can use our live chat.

You can book all non-emergency repairs, even at the weekend, without waiting in a queue. This not only saves you time, but it helps to keep our lines free for emergency calls.

  • Choose your repair
  • Provide all of the relevant details
  • Pick a date and time
  • Use the ‘View and track my repairs’ area to check the status
Book a repair
For more information, visit our reporting repairs page.

My Home: Everything you
need, all in one place.

Register in minutes Download the app on Android Download the app on iOS

Need help getting started or using My Home?

If you need help to get registered or are not able to get logged in, speak to us on our live chat or call 01724 279900. If you need to reset your password you can do this on the password reset screen or by downloading the app.