My Home - your online account

Following advice from the UK government, we are now only carrying out essential repairs.

Repairs can no longer be booked via My Home. If your repair is essential, please call us on 01724 279900 to discuss.

For more information, please visit ongo.co.uk/coronavirus.

If you are an Ongo Homes tenant, sign up for an online account and you can:

Pay your rent
Book a repair at a time that suits you
Check your rent account balance
Check the status of a repair that you've previously reported
Let us know about a change to your personal details
...and much more!

Already got a log in? Click here

Sign up to your online account

In order to set up an account, you must have an email address. Once you do, just register yourself using either your tenancy ID or some personal information here, and you'll be able to log on straight away.

Don't forget to download the My Home app from Google Play or the Apple app store too.

How to... take a look

If you ever struggle with any of the instructions above, you can watch our simple 'how to' videos. They are a step by step guide to show you how to pay your rent, check your rent statement and book a repair. Click below to start watching.