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Neighbourhood Services

Did you know we have a Neighbourhood Services Team? They're always out and about making sure the areas around your home are kept safe, clean and tidy. They work in partnership with other agencies and supervise & mentor volunteers to increase their employability skills.

The Neighbourhood Services Team is also responsible for the management of the grounds maintenance contract and they oversee all grass cutting and hedge/shrub maintenance. See more about our grounds maintenance service here.

The team also oversees all minor aids & adaptations and assists the Maintenance Team with gutter cleaning/gutter repairs. They are also responsible for keeping all Ongo retirement schemes and corporate buildings clean.

To find out more about our Neighbourhood Services Team, take a look below.

  • What we do

    Neighbourhood Services Operatives

    Your NS operatives visit specific areas on a rota and undertake a variety of different jobs such as:

    • Litter picking and sweeping up
    • Identifying, investigating and removing fly tipping
    • Dealing with door entry systems and
    • Supervising and mentoring volunteers
    • Graffiti removal
    • Maintaining Ongo car parks and Ongo garage areas
    • Maintaining Ongo hedges and shrub beds
    • Checking and reporting any problems to paved areas
    • Checking and removing obstructions to walkways
    • Checking for missing manhole covers
    • Identifying and spraying weeds on Ongo land
    • Identifying and reporting untidy gardens
    • Removing hazardous items e.g. needles and drug paraphernalia
    • Larger environmental projects such as fencing and external painting

    They are also our eyes and ears as they notice abandoned vehicles and untidy gardens, report estate based repairs to our Repairs Team and help answer queries from you. They're a friendly bunch so feel free to say hello and ask them any questions you might have.

    Neighbourhood Services Cleaning Operatives

    Your NS Cleaning Operatives check all blocks of flats, with an internal communal stairs and landing, every two weeks. The work carried out includes:

    • Ensuring that communal entrance doors and lighting are working correctly and report faults where needed
    • Litter picking the front and rear communal areas
    • Checking for any fire hazards and reporting them
    • Checking for and removing graffiti
    • Removing cobwebs
    • Sweeping down and mopping floor surface areas
    • Wiping down hand rails and glass work that are within reach
  • Other services

    Market Hill Concierge
    The Concierge Team is based at Market Hill and carries out fire safety checks of the Maisonette blocks on the Market Hill Estate, the 3 Market Hill high rise blocks and Trent View House in Westcliff. They also assess the cleaning of the buildings and ensure the Sterile Communal Policy is being adhered to in communal areas.

    Neighbourhood Services High Rise/Retirement Scheme/Corporate Cleaners

    We also have a team of cleaners responsible for keeping Retirement schemes, high rise blocks and our corporate buildings clean.

    Minor Aids & Adaptations

    The Neighbourhood Services Team undertake minor aids and adaptations works that assist our North Lincolnshire tenants to live independently. These works are completed on the back of a referral from the Occupational Therapy Team and cover things such as grab rails and chair/bed raisers.
    If you feel like this is something you need, you can be referred to Occupational Therapy by your GP, the hospital, a District Nurse or a Carer. You can also contact the North Lincolnshire Occupational Therapy team yourself on one of the numbers below:

    If you are unsure of which locality number would be best suited to you, all locality teams will be able to redirect you to the correct number, so it isn’t a problem.

    If you are outside of North Lincolnshire, it is best to contact your local authority first to see what minor aids and adaptation services are available in your area, as all local authorities have a legal obligation to provide this type of service to their residents. 

    Gutter Cleaning/Repairs
    The Neighbourhood Services Team also assists the Maintenance team with gutter cleaning and gutter repairs of all Ongo properties. To book a gutter repair, please raise this in the same way you would raise any other Neighbourhood Services enquiry. (phone, website, facebook etc)

  • Spotted something?
  • FAQs
    • What does the Neighbourhood Services Team do?

      Our Neighbourhood Services Operatives work for you to ensure the areas around your home are kept clean and tidy. This could be by removing graffiti, litter picking, looking after communal entrances or maintaining your car parks.

      The Neighbourhood Services Cleaning Operatives work on a fortnightly rota and check all blocks of flats which have an internal stairs and landing every two weeks. If they identify fly-tipping they'll remove it, they check for any faults or hazards, remove hazardous items and clean the internal stairs, windows and landings.

      The Concierge Team are based at Market Hill and complete fire safety checks of a number of communal blocks, including all 4 high rise blocks in Scunthorpe.

    • How are you linked to the Council?

      In 2007 we broke away from North Lincolnshire Council. All of our caretakers and cleaners are employed by us. While we still do work in partnership with the Council, we are our own organisation.

    • Who are the people we often see working alongside the Neighbourhood Services Team?

      We often have volunteers from our Employment Support Team, who join an eight week programme to enhance their skills and gain experience to hopefully help them gain employment.
      You may see them working alongside our Neighbourhood Services Team to improve your estates.

      Our operatives are responsible for supervising both them and community payback workers.

    • How can I dispose of my old settee?

      If the settee is in good condition, there are a number of furniture reuse schemes in the North Lincolnshire area that you can take advantage of to avoid bulky items going to landfill. 

      For more information see the NLC website here

      If the settee is not in good condition you can use North Lincolnshire Council’s free bulky item collection service, where you are entitled to one free collection, of up to three items, within a 12 month period (e.g. if you book a collection on 14th May, you will not be entitled to your next free one until 14th May the following year.)

      If you have already used your free collection, NLC will charge £21 for each following, future collection (whether a future collection is for just one item, or the maximum three items, the cost will be £21)

    • How do I ask for a new bin?

      Bins are supplied by North Lincolnshire Council so you will need to contact them on 01724 297000, via their website or email

    • Who empties my contaminated bin?

      All tenants are responsible for their own bins, if these are contaminated it will be your responsibility to clear them.

      If you need more information on recycling to avoid your bin being refused, you can visit the North Lincolnshire Council website at or request a leaflet be sent to you with all the information.

    • Who do I report faulty external lights to?

      Report all faults within your communal areas to our call centre by contacting us here and the Ongo repairs team will come out to fix it for you.