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Accreditations, awards and memberships

Seeking accreditation is one way in which we check that our services meet the high standards that we always aim for. 

Click on the heading to read more about our accreditations.

  • Investors in People

    Most people have heard of Investors in People (IIP) and we are proud to have achieved the silver level accreditation as it shows we are a great employer and offer our staff a great place to work.

    We have also featured in the Sunday Times Top 100 list of Best Companies to Work For in 2016, 2015 and 2014.

  • Health & safety - CHAS

    The Contractors Health and Safety Scheme, commonly known as CHAS, is an important accreditation to have achieved because it gives our customers, partners and suppliers the confidence that we work safely and comply with the law. Information about the scheme is here.

    We have achieved the British Safety Council’s five star rating for our health, safety and environmental management and in 2014 we were awarded the highest accolade – the BSC’s Sword of Honour – an award presented to just 50 organisations worldwide.

    As a Gas Safe registered company, our customers and partners can be assured we operate safely and legally on boilers, cookers, fires and all gas appliances.

  • Mindful Employer
  • Disability Confident

    Disability Confident organisations play a leading role in changing attitudes for the better. They’re changing behaviour and cultures in their own businesses, networks and communities, and reaping the benefits of inclusive recruitment practices.

    Find out more here.

  • Which Trusted Traders

    We are part of the Which trusted traders for Hales and Coultas.

  • RECC Renewal Energy Consumer Codes

    RECC sets out high consumer protection standards for businesses who are selling or leasing renewable energy generation systems to domestic consumers. RECC is approved by Chartered Trading Standards Institute as part of the Consumer Codes Approval Scheme and is also a TrustMark Scheme Operator.


  • Trustmark

    The scheme is an accreditation that reassures and protects homeowners that the firm they employ to work in their home complies with TrustMark Government-endorsed quality for workmanship, understands fair trading practices and has consumer protection as an integral part of their business.

    Find out more.

  • Matrix Standard

    The matrix Standard is the Department for Education’s (DfE) standard for ensuring the quality of the delivery of high-quality information, advice and guidance.

    Find out more here.

  • LiD (Leaders in Diversity)

    We have retained our ‘Leaders in Diversity’ accreditation for the third year, after taking part in a full audit and reassessment process.

    The accreditation is awarded by the National Centre for Diversity. They were founded in 2005 and work with organisations of all types, to help embed good practices around fairness, respect, equality, diversity, inclusion and engagement (FREDIE).

  • Cyber Essentials
  • TPAS

    TPAS are a professional body that offers accreditation for customer engagement services within the social housing sector. 

    They act as an external auditor who can provide an independent assessment on our performance that will help us to continually improve our services to customers. It enables staff to refocus and look at new ways of working to ensure what we currently have in place provides VFM and is making a difference to the organisation and our customers.

    The accreditation is for the benefit of the whole organisation.  It will consider whether our customer engagement service brings value to the organisation as a hole in terms of our CE Charter and whether it results in real outcomes for the organisation and tenants at large.

    Find out more here.


  • Construction line

    Construction line is a register for pre-qualified contractors and consultants. Used by the construction industry in the UK. The database is accessed by over 2000 organisations including central government, local authorities & main contractors all whom require you to be accredited before beginning the tender process.

    Find out more here.