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Accreditations, awards and memberships

Seeking accreditation is one way in which we check that our services meet the high standards that we always aim for. 

Click on the heading to read more about our accreditations.

  • Investors in People

    Most people have heard of Investors in People (IIP) and we are proud to have achieved the gold level accreditation as it shows we are a great employer and offer our staff a great place to work.

    We have also featured in the Sunday Times Top 100 list of Best Companies to Work For in 2016, 2015 and 2014.

  • Investors in Diversity

    An accreditation from the National Centre for Diversity has reinforced our commitment to providing fair and equitable services to everyone we come into contact with. We have achieved both Investors in Diversity and Leaders in Diversity. You can read about it here.

  • Health & safety

    The Contractors Health and Safety Scheme, commonly known as CHAS, is an important accreditation to have achieved because it gives our customers, partners and suppliers the confidence that we work safely and comply with the law. Information about the scheme is here.

    We have achieved the British Safety Council’s five star rating for our health, safety and environmental management and in 2014 we were awarded the highest accolade – the BSC’s Sword of Honour – an award presented to just 50 organisations worldwide.

    As a Gas Safe registered company, our customers and partners can be assured we operate safely and legally on boilers, cookers, fires and all gas appliances.

  • Customer involvement

    We have achieved the Resident Involvement accreditation from the Tenant Participation Advisory Service. By completing the rigorous accreditation process, we have been able to demonstrate our commitment to resident involvement and value for money.

    You can find out more here.

  • Environmental commitment

    We take our impact on the environment so seriously which is why having achieved ISO 14001 – the accreditation for an environmental management system – is essential to us.

    We are reassessed each year to ensure we maintain the required standard.

  • Anti-social behaviour

    We are signed up to the Respect Charter for Housing which is administered by the Chartered Institute of Housing and which gives our public commitment to provide a high quality service to address anti-social behaviour and remain accountable to our customers.

    You can read more about the Charter here.

  • Advice Quality Standard

    We've obtained the Advice Quality Standard (AQS) accreditation which is awarded to organisations that give advice to members of the public.  We are proud to have been recognised as providing a high quality advice and support service to all of our customers.

  • Mindful Employer