Christmas opening hours 2022
From 5pm on 23 December 2022 our phone lines and web chat services will be closed until Tuesday 3 January 2023.
You will still be able to contact us if you have an emergency repair over the Christmas period. Please be aware we have reduced staffing levels during this time so only call for emergencies.
If you need any help or assistance over the festive period, you can manage your tenancy through My Home, your online account. My Home is available anytime and has everything you need, all in one place.
Using your My Home account you can access all different areas of your tenancy, including:
- Making a payment
- Setting up a direct debit
- View your balance, transactions and download rent statements
- Report and track non-emergency repairs.
- Find a job with Ongo Recruitment
- Ask for advice around payments or benefits
- #getinvolvedwithongo and be a tenant representative
- Not sure? Get in touch or ask a question
If you may need to contact us over this time and it’s not an emergency, make sure you register or log in to your My Home account before the 23 December so you are ready to use our online services during Christmas and New Year. Our appointments for non-emergency repairs are always open online, these can be booked in advance for the New Year.
More information about My Home, your online account.
Log in or register for My Home
Have you forgotten your password? Reset your password here.
Take a look below at all of our opening hours here:
Ongo House, Church Square
- Thursday 22 December: 9am – 5pm
- Friday 23 December: 9am – 5pm (office will be closed from 1pm)
- Saturday 24 December – Monday 2 December: closed
- Tuesday 3 December: 9am – 5pm
Employment Support & Recruitment, Cole Street
- Thursday 22 December: 9am – 5pm
- Friday 23 December: 9am – 1pm
- Saturday 24 December – Monday 2 December: closed
- Tuesday 3 December 9am – 5pm
The Arc, Westcliff
- Thursday 22 December: 9am – 5pm*
- Friday 23 December: 9am – 5pm*
- Saturday 24 December – Tuesday 27 December: closed
- Wednesday 28 December: 8:30am – 5pm*
- Thursday 29 December: 8:30am – 5pm*
- Friday 30 December: 8:30am – 5pm*
- Saturday 31 December – Monday 2 December: closed
- Tuesday 3 December: 9am – 5pm
*The Arc reception, post office & warm space activities will be available
The Viking Centre, Barton
- Thursday 22 December: 10am – 7pm
- Friday 23 December – Monday 2 December: closed
- Tuesday 3 December: open