Community voices heard

Published: 

We have recently completed a successful round of community engagement in the Crosby area, gathering valuable feedback from tenants through a recent neighbourhood survey. The team carried out door knocking across Robinson Close, Davy Avenue, and Edwards Road, as part of the event.

The survey aimed to better understand tenant experiences, concerns, and suggestions for improving the local area. Key findings include:

  1. Awareness of support services: Seven out of 24 respondents were aware of the tenancy support services offered by Ongo. Colleagues have since taken steps to raise awareness and connect tenants with relevant internal and external support.
  2. Anti-social behaviour (ASB): We are working with the Social Value Framework Co-ordinator and local police to improve safety, including plans to install fencing and gates to restrict access to problem areas.
  3. Neighbourhood sentiment: While many tenants expressed satisfaction with their neighbourhood, others highlighted issues such as litter, parking congestion, and lack of youth facilities. Positive feedback included appreciation for the quiet environment and strong sense of community.
  4. Waste disposal challenges: Seven respondents reported difficulties managing household waste. We are addressing this through targeted support and education on waste management, including clean-up efforts and referrals for bulky waste collection.
  5. Desire for change: Half of the respondents suggested improvements, ranging from better maintenance and security to more community amenities. These suggestions are being reviewed for inclusion in future planning and investment.
  6. Interest in engagement: A small number of tenants expressed interest in joining Customer Engagement groups or receiving further support. Follow-up contact has been made to ensure these voices are included in ongoing community development efforts.

We are committed to acting on the feedback received. Wendy Wolfe, Customer Engagement Manager said, “This survey is a vital part of our commitment to listening to our tenants and making meaningful improvements.

“We’re already taking action and will continue to work closely with residents to build a safer, more connected community.”

For more information or to get involved in local engagement initiatives, please visit Customer Engagement Team | Ongo Homes and You said, we’re doing | Ongo Homes.