Meet the team: Damp, Mould and Disrepair

Following the launch of our new Maintenance structure in September, a new Damp, Mould & Disrepair Team has been created.

Their primary focus links directly into our corporate plan and the strategy of being a great landlord, which means:

• Home will be in good repair, safe, secure and clean in well-maintained neighbourhoods that are thriving with community spirit
• Repairs completed in a timely manner and customers able to track the progress and know what will happen next
• Communication is clear so tenants know what they can expect from us, and we listen and act on what they tell us

Industry update

There’s lots happening within the world of damp and mould, with a new case management system and new inspection form on Aareon, new reporting on Power BI, a new procedure and Awaab’s Law being introduced.

That’s why now more than ever it’s important we deliver a good quality service to our tenants. There are strict timescales which must be met, which this new team will achieve with your support.

Over the coming weeks the team will be delivering some role specific training to help keep our tenants safe and our teams informed, so keep your eyes peeled for the invite and remember, we all have a part to play, so always report damp and mould in tenants homes if you see it.

Meet the team:

Mark Tasker – Damp, Mould & Disrepair Manager

Mark has been with Ongo since 2021 where he joined the Lettings Team. Prior to that Mark has been a Residential Valuer and worked at Virgin Media as a Regional Manager and Customer Experience Manager. In 2024 Mark moved over to lead on Damp & Mould and has just attended the Certified Surveyor of Timber and Dampness in Buildings course provided by the PCA. Mark takes pride in helping tenants live in healthier properties.

Orval Monteiro – Damp & Mould Surveyor

Orval has been with Ongo for 3.5 years. His background includes maintenance roles in Voids, Assistant Maintenance Management at Forest Pines Hotel, and hands-on involvement in building projects. He holds qualifications in Construction, Civil Engineering, and Domestic Electrical Installation, supported by a Bachelor degree. He enjoys meeting different people each day and takes pride in diagnosing and resolving property issues.

Steve Stockwell – Damp & Mould Surveyor

Steve has been with Ongo for 18 years and was formerly a Neighbourhoods Operative and Neighbourhoods Team Leader. Before Ongo Steve worked in the construction industry managing new build developments and refurbishment works where he encountered lots of damp and mould. Steve loves meeting new tenants and takes pride in his part in ensuring they have a safe dry home.

Musleh Uddin – Damp, Mould & Disrepair Officer

Majj has been with Ongo for 1.5 years, following 6 years at Wren Kitchens in roles such as Case Management, Training Coordinator, and Data Analyst. His experience includes managing complex cases and working to deadlines to achieve results. In his current role, he focusses on bringing properties out of disrepair so tenants can feel comfortable and happy in their homes. Majj enjoys making a positive, practical difference for each tenant.

Vicky Lindley – Damp, Mould & Disrepair Officer

Vicky joined the Housing Ombudsman in May 2023, supporting tenants with damp, mould, and disrepair issues. Previously, she worked in event management, organising large-scale events like the Doncaster 10K and engaging with local communities and businesses. With 17 years of experience in housing and mental health she is passionate about excellent service and staying updated on key sector changes like Awaab’s Law.

 How to report damp and mould

For now, should you see any damp and mould in tenants’ properties please use the Report Damp and Mould form on the Aareon app on your iPads. Or if you don’t have access to the app, please take some photos and email them over to dampandmould@ongo.co.uk.