Life changes and so do your needs, update us to get the best service

We want to make sure the services we provide work for you, and your details are accurate and up to date. Life changes and what worked when you first moved in, might not be right for you now.
 
That’s why we’re asking all our tenants to check and update their details, and if you do so by 31 January 2026, you’ll be entered into a prize draw where five customers will each win a £20 Housing Perks voucher.
 
It’s quick and easy to update – just login to the MyHome app and complete the form.
 
From contact information and personal details, to impairment, vulnerabilities, disability and accessibility needs, adaptations, next of kin details and your preferred method of communication, we want to make sure your details are correct.
 
By keeping your details up to date, together we can:
– Tailor how we work, make adjustments and meet your needs (where reasonable)
– Keep you and our colleagues safe
– Make sure you only hear from us about things you care about

Not registered for MyHome?  It takes just a few minutes. Head to: https://myhome.ongo.co.uk/Registration
Thanks for helping us make our services work better for you.

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FAQ Section

What do you mean by “reasonable adjustments”?
We want to make sure our services work for you. Reasonable adjustments are changes we can make to the way we work, either temporarily or permanently, to ensure that people with a disability are not disadvantaged and receive the support they need.
https://www.ongo.co.uk/wp-content/uploads/2025/01/Reasonable-Adjustments-for-Customers-Policy-V1-February-2024-Approved.pdf

Why do you need my consent for marketing?
We only want to send you information you’re interested in, which is why we ask for your permission before sending marketing or promotional messages. This does not include important information directly related to your tenancy, which we may still need to send you. You can change your preferences or withdraw your consent for marketing communications at any time.

Is my information safe?

Yes. We follow strict data protection laws, including GDPR, to keep your information secure and private.