We’re reviewing our pet policy

We are reviewing our Pet Policy and have been speaking with tenants to better understand their views on pet ownership within our homes.

At a customer focus group held on 28 July, tenants shared their thoughts on responsible pet ownership and what they would like to see included in a future policy review.

The discussion followed a tenant survey which found that 71% of respondents felt there should be limits on the number and/or type of pets allowed, while 46% said tenants should ask permission before keeping a pet.

As part of the review, we are looking to take a balanced approach that recognises the many benefits pets can bring, including supporting mental health and wellbeing, while also addressing concerns around nuisance, safety and animal welfare.

The proposed approach assumes pet owners are responsible, with any issues managed through existing policies, procedures and tenancy agreements where needed.

We are also exploring a more positive approach to pet ownership, moving away from blanket restrictions and towards assessing pets on a case-by-case basis, in line with government and housing sector guidance.

To support the review, we are also working with Dogs Trust to ensure animal welfare remains a key consideration as the new policy is developed.

Claire Coyle, Regional Manager said, “We know how important pets are to many of our tenants and the positive impact they can have on people’s wellbeing. That’s why it’s important we get the balance right. The feedback we’ve received through the survey and focus group is helping us shape a policy that supports responsible pet ownership while considering the needs of our wider communities.”

Feedback from tenants will now help inform the next stage of the Pet Policy review. We will keep you updated on our next steps over the following months.