Tenants' feedback leads to changes at Allenby Close

Tenants are already seeing the benefits of speaking up following our recent action day at Allenby Close.

The event brought together tenants, Ongo colleagues and partner organisations to discuss the issues that matter most to the community, with a focus on listening to feedback and identifying opportunities to improve the area.

Following concerns raised during the day, locks have now been fitted to all three bin stores to improve security. The bin stores have also been cleaned and freshly painted to help improve the look and feel of the estate.

Fly-tipping highlighted on Ongo-owned land during the action day has been cleared, while a wooden gate leading towards the railway line has been secured after residents raised concerns about safety. Although the gate is not owned by Ongo, colleagues took action after listening to feedback from the community.

Scott Taylor, Neighbourhoods Team Manager said, “The action day gave us a great opportunity to speak with tenants, hear their concerns and understand what matters most to them.

“We’re pleased to have been able to make a number of improvements already, and we’d like to thank everyone who took the time to come along, speak with us and share their views.

“Just as importantly, we’ve heard the wider feedback from tenants and we’re continuing to look at what more can be done alongside our teams and partners.”

Tenants also shared feedback about bin store signage, additional security measures, parking, activities for young people and opportunities for more regular engagement with Ongo.

While not every suggestion has an immediate solution, all feedback is being reviewed and will help inform future conversations and plans for the area.

We’re also working with our Customer Engagement team to explore new ways of staying connected with residents and creating more opportunities for people to get involved in their community.

The action day forms part of our ongoing commitment to working alongside tenants to create cleaner, safer and more welcoming neighbourhoods.