Anti-social behaviour (ASB)
If you are experiencing ASB, you can report it using My Home. If it’s an emergency please call 999.
Do you believe you are experiencing ASB?
Everyone has the right to enjoy their home, free from nuisance or the anti-social behaviour of others.
Our Tenancy Services team works with local authorities and partner organisations to keep our communities thriving and a great place to live.
Examples of ASB
What is noise nuisance?
Working with our partners
CCTV and video doorbells
How to report
You can report ASB in the following ways
Use our My Home app to report ASB, find more information on the app here.
You can also report ASB by visiting us at our main office, by calling us or contacting us through Facebook messenger.
Address: Ongo House, High Street, Scunthorpe, DN15 6AT
Call: 01724 279900
Our responsibilities as a landlord
- Mediation between parties.
- Issuing warnings to perpetrators.
- Involving external agencies like the police or environmental health.
- Legal actions, including injunctions or eviction proceedings for severe cases.
Your responsibilities
- Keeping calm – It’s important to keep calm and co-operate with our colleagues as they investigate.
- Considering mediation – Your case officer may recommend this as a positive first step.
- Being truthful – If you are found to have made false allegations, action can be taken against you.
- Reporting serious incidents to any other relevant agencies.
Services in your area and across the UK
ASB Case Review/Community Trigger
Charter for Victims of Anti-Social Behaviour
North East Lincolnshire Women’s Aid – A domestic violence 24-hour helpline for those who require an urgent response or need in-depth support. The helpline is run by Women’s Aid and Refuge.
Action Fraud: 0300 1232040
Anti-Terrorist Hotline: 0800 789321
NSPCC Helpline: 0808 8005000
Victim Support: 0808 1689111
Galop – The UK’s LGBT+ anti-abuse charity. Domestic Abuse can include targeting your sexual orientation or gender identity.
Oasis – Pets can become part of the abusive tactics used by abusers, to coerce and control those experiencing domestic abuse. Visit the webpage for more information on tactics used and services available for support.
Karma Nirvana – Honour-based abuse is a crime or incident committed to protect or defend the ‘honour’ of a family or community.
ASB FAQs
Find out more below about anti-social behaviour
Yes, you can usually report ASB anonymously. However, giving your details may help authorities take stronger or more targeted action and allow us to deal with your problem in a more appropriate way.
If safe, you can keep a log or gather:
- Dates and times of incidents
- Photos or video (only if it doesn’t put you at risk)
- Witness names (if they consent)
- Copies of any written threats or messages
Yes. If the ASB repeatedly breaches tenancy terms or causes serious nuisance, landlords (especially housing associations or councils) can seek eviction. Again though, this is always a last resort.
Authorities will usually try a balanced approach, including referrals to support services. However, ongoing ASB can still result in enforcement action.
Many councils offer victim support services. Charities and local advocacy organisations can also help with:
- Emotional support
- Mediation
- Legal advice or representation
- More information is available on this on this page, including local organisations in your area.
The ASB Case Review, also known in the UK as the Community Trigger, is a legal process that allows victims of persistent anti-social behaviour (ASB) to request a formal review of how their case has been handled by local agencies such as the police, council, or housing provider. You can find more about your area’s ASB Case review process by searching our website, or via a usual search engine. You can also ask your smart speaker.
Depending on the severity and evidence:
- Ongo might give tenancy warnings or, in extreme circumstances, initiate eviction processes. This is, however, always a last resort.
- Police may issue fines, dispersal orders, or criminal charges.
- Local Authority Environmental Health teams can also take action, and issue legal and criminal notices.
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See how your feedback shapes the services we provide. Visit this page to find out what we’ve improved based on tenant suggestions and what we’re working on next.
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