Solar panels

Electricity generated by solar panels feeds directly into your homes mains electrical system.

The peak times to benefit from the energy generated by the solar panels is 11am-3pm, these are the best times to use high usage appliances.

Energy generated from solar panels will not show on your utility bills. You will use energy generated from the panels directly, so only further energy required from your mains supply will show on your bills.

The solar panels on your property do not store energy. Any unused energy is fed back into the grid.

Solar panels do generate energy during winter months but not to the same levels as summer months.

Turning off your solar panels does not save energy or money.

We don’t routinely install solar panels and we’re not able to install them upon request.

Solar panels that have been previously installed were done so using grant funding.

Ongo may install solar panels in the future if it helps to increase the EPC rating of a property. Our property data will determine which properties would be included if we ever obtain future funding for solar panel installations.

EPC ratings are changing all the time so we’d only determine which properties may get panels when funding for a project had been obtained.

A large number of our solar panels are owned by a third party organisation –  Peterborough City Council. If you have any concerns with your solar panels, then you can submit an enquiry here. 

If you need to contact Ongo, please take a look at how you can do so, here.

The feed-in tariff is a scheme that pays individuals and businesses for generating their own renewable electricity, like solar power, and exporting surplus energy to the grid.

Unfortunately, it is not possible for tenants to set up a feed-in tariff.  Any payments for surplus energy exported to the grid will be paid directly to us and reinvested into the services we offer tenants.

A large number of our solar panels are owned by a third party organisation – Peterborough City Council. They manage the solar panel assets for existing customer and working alongside several specialist companies to deliver their services. So, you may hear directly from Peterborough City Council or Peterborough Limited if they need to service or maintain the panels at your home:

If you are in any doubt as the legitimacy of a contractor contacting you in association with Ongo, please contact us and we will be happy to verify this for you.

If you have any questions relating to your panels and they are owned by Peterborough City Council you can raise them through an online enquiry form by clicking here.