Service update: Microsoft outage

Service update: Microsoft outage

We are aware of a widespread global Microsoft service outage which is currently affecting a number of services.

The disruption has affected some of our internal systems and email services. As a result, there may be delays to some communications, updates and information being shared with you while Microsoft works to resolve the issue.

What does this mean for you?

• You can continue to use the My Home app as normal.
• If you have an urgent enquiry or need to speak to us, please give us a call. Our telephone lines remain available.
• Some responses, updates or communications may take longer than usual.

At this stage, we’re still looking into the full impact of the outage on our services and customers and will continue to do everything we can to minimise disruption while Microsoft works to restore its services.

We apologise for any inconvenience this may cause and thank you for your patience and understanding.

We will share further updates if the situation changes.