Working together to keep our communities safe

Everyone deserves to feel safe in their home and neighbourhood. When drug-related activity affects our communities, it can have a real impact on people’s wellbeing and quality of life.

We’re committed to working with residents, Humberside Police, local authorities and partner organisations to tackle issues, support those who need help, and create neighbourhoods where people feel safe and proud to live.

Drug-related activity can sometimes lead to anti-social behaviour, crime, noise, littering and other issues that affect the wider community.

We’re committed to:

• Investigating reports where there is evidence that an Ongo tenancy may be being misused.
• Working closely with police and partner agencies to share information and take appropriate action.
• Supporting initiatives that help tackle crime and anti-social behaviour in our neighbourhoods.
• Taking tenancy enforcement action when necessary and proportionate to do so.
• Supporting vulnerable customers who may be experiencing exploitation, coercion or substance misuse issues.
• Listening to residents and using community feedback to identify concerns and priorities.
• Focusing our resources where they’re needed most to make a positive difference.

Local people are often the first to notice when something doesn’t seem right.

If you’re concerned about suspected drug-related activity, reporting it can help agencies build a clearer picture and take action where appropriate.

Useful information can include:

• The address or location involved.
• Dates and times of incidents.
• Descriptions of people involved.
• Vehicle details, including registration numbers.
• Patterns of suspicious behaviour, such as unusually frequent visitors.
• Photographs or video footage, if it is safe and lawful to obtain them.

Please never put yourself at risk to gather information.

Who should you contact?

Report Criminal Activity to the Police

If you believe criminal activity is taking place, please contact the police:

• 999 if there is immediate danger or a crime is happening at the time.
• 101 for non-emergency concerns.
• Crimestoppers anonymously on 0800 555 111 or online at crimestoppers-uk.org.

Report concerns to us

If you believe an Ongo property may be linked to drug-related activity, we’d encourage you to let us know.

You can:

• Speak to your Neighbourhood Officer.
• Contact our Customer Experience Team.
• Get in touch through our website.

We’ll review the information provided and work with the relevant agencies where appropriate.

We understand that reporting concerns can sometimes feel worrying.

When you contact us, we’ll:

• Take your concerns seriously.
• Handle information sensitively and in line with data protection requirements.
• Work with police and partner agencies where information sharing is lawful and necessary.
• Investigate potential tenancy breaches where we have the powers to do so.

While we can’t always share details of any action taken, every report helps us build a better understanding of what’s happening in our neighbourhoods and supports our ability to respond.

Not everyone linked to drug-related activity is doing so by choice.

In some cases, vulnerable people can be exploited by criminals who use their homes for illegal activity. This practice is often known as cuckooing.

If you’re worried that someone may be at risk or being exploited, please let us know. Raising concerns early can help people access support and prevent further harm.

Creating safe, welcoming neighbourhoods is something we all have a role in.

By working together, reporting concerns and supporting those who need help, we can make a real difference to our communities and help ensure they remain great places to live.

If you’re worried about something in your neighbourhood, please speak up. Your information could help keep someone safe.