We've retained prestigious accreditation for involving and listening to our tenants

We have successfully retained our TPAS Exemplar Accreditation following a detailed independent assessment, recognising our work in tenant engagement.

The accreditation, first awarded in May 2023, is held by a select number of housing organisations across the UK and is given to those who consistently demonstrate excellence in involving customers in decision making and shaping services.

TPAS Exemplar status is reserved for organisations that have achieved TPAS PRO Accreditation on three separate occasions and can evidence a sustained, organisation-wide commitment to engagement.

The assessment process evaluates how effectively residents influence services, strategy and organisational culture, ensuring accredited organisations remain a benchmark for best practice across the housing sector.

Wendy Wolfe, Customer Engagement Manager at Ongo said: “We are delighted to have retained this award, it’s not an easy thing to achieve so we’re all very proud.

“We do a huge amount to involve and listen to our tenants so that they can shape the services they receive and influence the decisions that affect them.

“I’d like to say a huge thanks to them first of all for making a difference, and to my colleagues who help us to achieve so much.”

Rhiannon Jeans, Chairperson of Community Voice (Ongo’s main tenant group) commented: “As a tenant volunteer I witness firsthand the impact our involvement has on the work that Ongo do. Our voice really does matter and has made change happen.

“We’re all very proud of this accreditation and all the hard work order to make that happen. I am also personally very proud to volunteer for an organisation that does what it says, and this prestigious award proves that.”

TPAS (Tenant Participation Advisory Service) is England’s leading resident engagement expert. Its Exemplar Accreditation provides independent assurance that organisations are delivering exceptional standards of customer engagement and continuously striving to improve.

To find out more about TPAS visit: www.tpas.org.uk.