Our policies
We have a number of important corporate policies which apply to every part of the Ongo group.
Corporate Policies
- Slavery & Human Trafficking Policy
- Slavery & Human Trafficking Statement
- Anti Bribery and Corruption Policy
- Corporate Social Responsibility Policy
- Environmental and Sustainability Policy
- Transparency Policy
- Whistleblowing Policy
- Health & Safety Policy
- Data Protection Policy
- EDI policy
- Subject Access Request Policy
- Fraud Management Policy
- Anti-Money Laundering Policy
- Bribery Policy
- Shareholders Policy
- Privacy Policy
Tenancy
- Tenure Policy
- Rent Setting Policy
- Lettings Policy
- Mutual Exchange Policy
- ASB Policy
- Tenancy Management Policy
- Neighbourhood Management Policy
- Neighbourhood Standard
- Income Policy
- Recharge Policy
- Lettable Standard
- Decant Policy
- Rent to Buy Policy
- Tree Policy
- Pet Policy
- Scooter Policy
- Aids & Adaptations Policy
Homeownership and Leasehold
Customer engagement
Procurement and Value for Money (VfM)
Safeguarding and domestic abuse
Complaints and compensation
Customer experience
Repairs and maintenance
Building safety
Some of our policies may feature job titles that are no longer accurate.
This is due to recent neighbourhood changes.
