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Paying your rent

Your rent is what keeps us in business and allows us to reinvest in your home, that's why we've made it really simple to pay your rent in the way which suits you best. 

The quickest and easiest way is to set up a direct debit, that way you have peace of mind that your rent is paid in full and on time.

  • Log in to your online account

    As a tenant you're able to log in to your online account to pay your rent.

    You can check your rent balance, change your personal details and even log a repair through your account too.

    If you haven't already got a username and password, don't worry, you can set yourself up quickly and easily with an online account.

  • Pay by Direct Debit

    This is one of the easiest way to pay rent.

    Once set up, you do not need to do anything – no visiting of payment points or having to remember to pay your rent.

    We offer payment dates of the 1st or the 7th of each month, and, on whatever day you choose, four weeks rent will be collected automatically from your bank account.

    You remain in control - no changes to amounts or dates can be made without telling you, and you can choose to cancel at any time by contacting your bank.

    To pay by this method please call us on 01724 279900 and we will set up the debit for you.

  • Pay via Allpay swipe card

    You can pay your rent online through the Allpay website.

    All you need is your swipe card along with a credit or debit card. Please note that your credit card provider may charge you for using this service.

    If you've not got a swipe card and you'd like one, please contact us.

  • Pay over the phone

    You can pay your rent over the phone via credit or debit card by giving us a call on 01724 279900.

    Please be aware that any payment made with a credit card will have an extra 2.25% added to your payment to cover administration costs.

Non-payment weeks

Often called rent-free weeks, there are four dates each year when we don't take a payment from you, unless you are in arrears.

  • 27 March 2017
  • 28 August 2017
  • 18 December 2017
  • 25 December 2017

Avoid getting into arrears

The last thing you want is to get into arrears with your rent as it could eventually lead to you losing your home.

We don't want that, which is why we have a dedicated team of experienced advisors to help you avoid getting into debt.

We can't stress enough that if you are having difficulty paying your rent, please come and talk to us, we can help.

We have lots of experience in helping people in all sorts of situations. We will advise you on: 

  • Budgeting
  • Managing your debt
  • Benefits you might be entitled to

Other debts

If you have other debts you may prefer to take some impartial advice. Helpful organisations include:

 

Click here if you claim Universal Credit

It is important you let us know so we can support you in paying your rent on time.

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