Consumer Standards

Safety and Quality Standard

This standard is about making sure landlords are providing safe, well maintained, and good quality homes and services to tenants.

Transparency, Influence and Accountability Standard

This standard is about making sure that landlords are open with tenants, treating them with fairness and respect, so that they can access services, raise complaints when necessary, influence decision making and hold them to account.

Neighbourhood and Community Standard

This standard is about making sure that landlords engage with other relevant parties, such as the Local Authority or police, so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.

Tenancy Standard

This standard sets out how landlords should rent homes to tenants, making sure that they do so fairly, and how they look after and end tenancies; supporting tenants to live in their homes for as long as possible.

We are compliant with the Consumer Standards, and we continue to self-assess each calendar year to ensure that we identify any areas of non-compliance.