Neighbourhood services
Making sure the communal areas around your home are safe, clean and tidy.
Our Neighbourhood Services team are out and about making sure the areas around your home are safe, clean and tidy. They work in partnership with other agencies and supervise and mentor volunteers too.
The Neighbourhood Services team is also responsible for the management of a grounds maintenance contract, and they oversee all grass cutting and hedge/shrub maintenance. See more about our grounds maintenance service here. The team also undertakes a variety of larger environmental tasks to improve communal areas and tackle ASB issues. Tasks include building bin stores, external painting (including line marking) and fencing.
Our cleaning operatives are also responsible for keeping all low rise, high rise, retirement and specialist schemes clean.
What we do
Our colleagues undertake a variety of different jobs including:
- Litter picking and sweeping up
- Identifying, investigating and removing fly tip and bulky items
- Inspecting and clearing bin stores
- Unblocking bin chutes
- Programming standalone door entry fobs
- Supervising and mentoring volunteers
- Graffiti removal
- Maintaining Ongo car parks and Ongo garage areas
- Maintaining Ongo hedges and shrub beds
- Checking and removing obstructions to walkways
- Identifying and spraying weeds on Ongo land
- Removing hazardous items such as needles, drug paraphernalia and glass.
They’re a friendly bunch so feel free to say hello and ask them any questions you might have.
Our colleagues check all blocks of flats with an internal communal stairs and landing at least every two weeks. The work carried out includes:
- Ensuring that communal entrance doors and lighting are working correctly and reporting faults where needed
- Litter picking the front and rear communal areas
- Checking for any fire hazards (e.g. items left in communal areas) and reporting them
- Checking for, and reporting, graffiti
- Removing cobwebs
- Sweeping down, vacuuming and mopping floor surface areas where appropriate
- Wiping down handrails and glass work that are within reach.
The Concierge team are based at Market Hill, assisting contractors in gaining access for work within the three high rises at this location.
If you’ve found something you think needs sorting in your neighbourhood, then please get in touch with us.
FAQs
If the settee is in good condition, there are a number of furniture reuse schemes that you can take advantage of to avoid bulky items going to landfill.
If the settee is not in good condition, you can use your local council’s bulky item collection service, prices for each differ and some are free depending on your area.
Bins are supplied by your council and you will need to contact them to arrange a new bin.
All tenants are responsible for their own bins, if these are contaminated it will be your responsibility to clear them.
If you need more information on recycling to avoid your bin being refused, you can visit your local council’s website or request a leaflet be sent to you with all the information.
Report all faults within your communal areas to our customer centre by contacting us here.
